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Terms & Conditions

Shipping

There are handmade elements in many of my products so the time I need to prepare an order varies.  If you need your order for a specific date please contact me to let me know.

It is important to me to support the Post Office in my village.  It is an essential part of the community.  Shipping costs are calculated at cost.

Estimated shipping times:

UK 1 – 3 Business Days

EU 7 Business Days

Everywhere Else 2 weeks

Customs & Taxes

Buyers are responsible for any customs and import taxes that may occur.  I’m not responsible for delays due to customs.

Returns & Exchanges: I gladly accept returns and exchanges. I want you to be 100% happy with your purchase.

Just contact me within 14 days of delivery.

Ship items back to me within 30 days of delivery.

The following items cannot be returned or exchanged:

– personalised or custom orders

– digital downloads

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

My site is hosted by WordPress.  They provide me with the online e-commerce platform that allows me to sell you my products.

Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce plug-in. They store your data on a secure server behind a firewall.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you have any concerns, or would like to opt-out of marketing communications, please email hannah_longmuir@hotmail.com or write to Hannah Longmuir Arts, Glebe Cottage, Teapot Street, Morebattle, Kelso,TD5 8QJ.